At Trulax Remedied Pvt Limited, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may be eligible for a refund, exchange, or store credit in accordance with the terms below.
Returns
You may request a return within fourteen (14) days of receiving your order.
To be eligible for a return, products must:
- remain unopened and unused;
- be in their original packaging;
- be in a resaleable condition; and
- be free from damage or defects not caused during delivery.
For hygiene and safety reasons, we cannot accept returns of opened ingestible products unless the item is faulty, damaged, or incorrectly supplied.
Return Process
To initiate a return, please contact us at:
You will be provided with a Return Merchandise Authorisation (“RMA”) number and further return instructions.
Once you receive your RMA number, securely package the item in its original packaging and send it to:
Trulax Remedied Pvt Limited
Attn: Returns Department
RMA #: [Insert RMA Number]
36, Wyvern Avenue
LE4 7HH
Leicestershire, England
Return Shipping Costs
Unless the return relates to an incorrect, damaged, or faulty item, you will be responsible for the cost of returning the goods to us.
We strongly recommend using a tracked and insured postal service, as we cannot accept responsibility for returns lost or damaged in transit.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund, exchange, or store credit.
Please allow up to five (5) working days from receipt of your return for processing.
Approved refunds may take an additional 5–10 business days to appear in your account, depending on your payment provider or bank.
Refunds will be issued using the original payment method unless otherwise agreed.
Faulty, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as possible at:
Please include:
your order number;
a description of the issue; and
clear photographs of the affected item(s).
We will review the issue and, where appropriate, offer a replacement, refund, or exchange at no additional cost to you.
Bundles, Multi-Buy Promotions & Discounted Orders
Partial Returns
Where a return relates to only part of a bundle, multi-buy promotion, or discounted order, the original promotional pricing may no longer apply.
Any items you keep will revert to their standard individual retail price, and your refund will be adjusted accordingly.
Example
If you purchase a “3 for £60” offer where products are normally priced at £25 each, and you return one item:
the two retained items revert to their normal combined value of £50; and
your refund would therefore be £10.
Full Returns
If all items included within a bundle, multi-buy promotion, or discounted order are returned in accordance with this policy, you will receive a full refund of the amount originally paid.
Faulty Items Within Promotional Orders
Where a product purchased as part of a bundle or promotional offer is faulty or defective:
we will normally prioritise providing a replacement item at no additional cost; or
where a replacement is unavailable, we may issue a refund equivalent to the discounted value of the faulty product.
In such cases, you will retain the benefit of any promotional pricing applied to the original order.
Consumer Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws, including your rights under the Consumer Rights Act 2015.
Contact Us
If you have any questions regarding this Refund Policy, please contact:
Trulax Remedied Pvt Limited
36, Wyvern Avenue
LE4 7HH
Leicestershire, England
Email:contact@trulaxremedies.co.uk
