This Privacy Policy explains how Trulax Remedied Pvt Limited (“we”, “us”, “our”, or “Trulax Remedies”) collects, uses, stores, and protects your personal information when you use our website, products, and services.
Our registered address is:
36, Wyvern Avenue
LE4 7HH
Leicestershire, England
Website:
Trulax Remedies Official Website
Contact Email:contact@trulaxremedies.co.uk
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Information You Provide to Us
We may collect personal information that you voluntarily provide when you:
place an order;
create an account;
contact us;
subscribe to marketing communications;
submit enquiries or reviews; or
otherwise interact with our website or services.
Depending on your interaction with us, this information may include:
full name;
email address;
telephone number;
billing and delivery address;
payment and transaction details;
account login details;
marketing preferences; and
correspondence you send to us.
You must ensure that all information provided to us is accurate and up to date.
Payment Information
Payments made through our website may be processed securely by third-party payment providers including:
Shopify Privacy Policy
PayPal Privacy Policy
Amazon Pay Privacy Notice
We do not store full payment card details on our own servers.
Information Collected Automatically
When you access our website, we may automatically collect certain technical and usage information, including:
IP address;
browser type and version;
device type;
operating system;
time zone settings;
referral URLs;
pages viewed;
website interactions; and
diagnostic and analytics data.
This information helps us maintain website security, improve functionality, and better understand how users interact with our services.
Cookies and Tracking Technologies
We may use cookies, pixels, analytics tools, and similar technologies to improve website performance and user experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain areas of the website.
Further information is available in our Cookie Policy.
2. How We Use Your Information
We may process your personal information for the following purposes:
to provide and deliver products and services;
to process payments and transactions;
to manage customer accounts;
to respond to enquiries and customer support requests;
to manage returns, refunds, and exchanges;
to improve our website, products, and services;
to detect fraud, abuse, or security issues;
to comply with legal and regulatory obligations;
to send service-related communications; and
to send marketing communications where permitted by law or where you have provided consent.
You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.
3. Legal Basis for Processing
Under the UK General Data Protection Regulation (“UK GDPR”), we rely on the following legal bases for processing personal information:
Contractual Necessity — where processing is required to fulfil an order or provide services;
Legitimate Interests — where processing is necessary for legitimate business purposes, provided your rights do not override those interests;
Legal Obligations — where processing is required by law;
Consent — where you have given permission for specific processing activities, such as marketing communications.
You may withdraw your consent at any time.
4. Sharing Your Information
We may share your information with trusted third parties where necessary to operate our business, including:
payment processors;
delivery and logistics providers;
website hosting providers;
analytics providers;
fraud prevention services; and
professional advisers and legal authorities where required by law.
We do not sell your personal information to third parties.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes outlined in this Privacy Policy, including:
maintaining customer accounts;
fulfilling legal, tax, and accounting obligations;
resolving disputes; and
enforcing our agreements.
Where information is no longer required, we will securely delete or anonymise it.
6. Data Security
We implement reasonable technical and organisational safeguards designed to protect your personal information against unauthorised access, disclosure, misuse, or loss.
However, no method of electronic transmission or online storage can be guaranteed to be completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location and applicable laws, you may have the right to:
request access to your personal information;
request correction of inaccurate information;
request deletion of your information;
object to certain processing activities;
restrict processing;
request transfer of your data; and
withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us at:
We may request proof of identity before responding to certain requests.
8. Marketing Communications
You may unsubscribe from marketing communications at any time by:
clicking the “unsubscribe” link in marketing emails; or
contacting us directly.
Please note that we may still send essential service-related communications regarding your orders or account.
9. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.
We recommend reviewing their privacy policies separately.
10. Children’s Privacy
Our website and services are not intended for children under the age of 18, and we do not knowingly collect personal information from minors.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in legal requirements, technology, or our business operations.
Any updates will become effective once published on our website.
We encourage you to review this policy regularly.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Trulax Remedied Pvt Limited
36, Wyvern Avenue
LE4 7HH
Leicestershire, England
